Last updated: September 13, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hs411083@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hs411083@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hs411083@gmail.com.

Last Updated: 13-September-2026

At minimela, we want you to feel confident when shopping with us. If you receive a product that is eligible for return under this policy, we will work with you to resolve the issue fairly.

1. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 2 DAYS of delivery.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, and other included items where applicable.
• Proof of purchase/order details may be required.

Certain products may have different return conditions due to their nature.

2. How to Request a Return

To request a return, contact us at hs411083@gmail.com within 2 days of receiving your order.

Please provide:

• Order number
• Product name
• Reason for return
• Photos/videos where requested, particularly for damaged or defective products

We will review the request and inform you whether it qualifies for a return.

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or videos showing the product and packaging to help us investigate the issue.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Non-Returnable Items

Certain products may not be eligible for return, including products that:

• Have been used, washed, damaged, or altered by the customer
• Are missing original packaging or accessories where required
• Are personalized or customized
• Are otherwise specifically marked as non-returnable on the product page
• Cannot reasonably be returned due to their nature, hygiene considerations, or applicable law

Any product-specific return restrictions will be disclosed before purchase where applicable.

5. Exchanges

Where available, eligible products may be exchanged for another product or variant.

Exchange availability depends on stock and product eligibility.

If an exchange is not available, we may provide another appropriate resolution in accordance with this policy and applicable law.

6. Refund Process

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be processed within 10 to 12 Days.

The time taken for the refund to appear in your bank account or payment method may depend on your bank, card issuer, payment gateway, or other financial institution.

7. Return Shipping Costs

For damaged, defective, incorrect, or incorrectly fulfilled orders attributable to us, minimela will generally bear the applicable return shipping cost, subject to verification.

For returns due to change of mind or reasons not attributable to us, return shipping costs may be the customer's responsibility.

[CUSTOMIZE THIS SECTION BASED ON YOUR ACTUAL RETURN MODEL.]

8. Refunds for Shipping Charges

Original shipping charges may be non-refundable unless the return is due to a damaged, defective, incorrect, or incorrectly fulfilled order, or where otherwise required by applicable law.

9. Refunds for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed through the relevant payment method.

10. Contact Us

For returns, exchanges, or refunds, contact:

minimela
Email: hs411083@gmail.com

Please include your order number in your communication so we can assist you more quickly.